The Fleet Success Show

Episode 221: The State of Fleet Management: Education, AI, and the Technician Crisis with NAFA’s CEO

Episode Summary

In this episode of The Fleet Success Show, Marc Canton sits down with Bill Schankel, CEO of NAFA Fleet Management Association, to discuss the evolving landscape of fleet management and the challenges leaders must navigate in the years ahead.

Episode Notes

NAFA represents more than 3,500 fleet professionals across government and corporate fleets, making it the largest professional fleet association in the world. Together, Marc and Bill explore how the industry is adapting to rapid change—driven by rising costs, new technologies, workforce challenges, and increasing pressure for data-driven leadership.

You’ll hear insights on:

• Why fleet education and professional certification (CAFM) are becoming more critical than ever
• How AI, predictive maintenance, and data platforms are reshaping fleet operations
  The growing technician shortage and how the industry must respond
• Why collaboration across fleet organizations is key to solving industry-wide challenges
• How NAFA’s regional networks, awards programs, and community forums help fleets learn from each other
• What fleet leaders should expect at NAFA’s Institute & Expo (I&E)—the industry’s largest fleet management event
   

Bill also shares NAFA’s initiatives to strengthen the profession—from launching new certification programs to advocating for fleet representation in state legislation.

If you’re a fleet manager, industry supplier, or public sector leader looking to improve fleet performance, strengthen your team, and prepare for the future, this episode delivers practical insights from one of the most influential voices in fleet management today.

About the Guest

Bill Schankel

CEO, NAFA Fleet Management Association

Bill Schankel is the Chief Executive Officer of NAFA Fleet Management Association, the world’s largest professional organization for fleet managers.

NAFA serves more than 3,500 members across North America, representing government fleets, corporate fleets, and supplier partners across a wide range of industries including public safety, utilities, transit, delivery, and more.

Under Bill’s leadership, NAFA has expanded its focus on fleet education, certification programs, industry advocacy, and professional development, helping fleet leaders build stronger operations and advance the fleet profession.

About the Host

Marc Canton

Vice President of Product & Consulting, RTA Fleet

Marc Canton is the Vice President of Product and Consulting at RTA Fleet, where he works with fleet leaders across North America to improve operations, implement modern fleet management systems, and develop high-performing fleet teams.

Marc brings decades of experience in fleet operations, consulting, and leadership development. Through his work with RTA and The Fleet Success Show, he helps fleet professionals build safer, more reliable fleets while strengthening the profession as a whole.