In this brutally honest episode of The Fleet Success Show, Marc Canton sits down with fleet OGs Steve Saltzgiver and Scott Rood to expose one of the most dangerous habits in fleet management: blind trust in outsourcing. Whether it’s an FMC, dealer service center, or third-party vendor, too many fleets are operating on autopilot—and hemorrhaging money in the process.
"You may outsource your M&R, but you can't outsource your fleet management. That has to be internal." – Marc Canton
The trio unpacks real-life horror stories, including unnecessary tire replacements, duplicate battery charges, and a $7,000 bill for work that should’ve cost $1,000. They hammer home the point that outsourcing maintenance is fine—but abdicating responsibility isn’t.
Whether you're running 100 units or 4,000, this episode is a masterclass in oversight, system integration, and having the guts to ask, “Did you actually do that repair?”
30-year fleet veteran, currently leading product and consulting at RTA. Known for calling out industry fluff with sharp insight and sharper humor.
Fleet Whisperer and consulting legend. Former director of fleets for Coca-Cola and multiple government entities. Brings unmatched operational wisdom to every conversation.
Fleet expert, wrench-turner-turned-strategist, and master of sniffing out invoice BS. Trusted industry voice and audit specialist.