Every shop manager needs two skills -- managing through data and managing by walking around. You likely lean into one or the other. The key is knowing which one you gravitate towards and doing the work to shore up the other. This will help you become a well-balanced fleet manager. We dive into how to do this in this week's episode.
Do you prefer to manage your shop by walking around and getting a feel for how it's going, or by looking at the data? You likely prefer one over the other. Leaning towards one is not a bad thing - it just means you have to work a little harder at the other to become a more balanced manager.
In this week's episode we discuss what it means to manage by data and by walking around, and the pros and cons of both.
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