How do you know if your fleet operation is doing a good job? Listen as Josh, Jeff, and Steve discuss ways to get customer feedback and why you might want to use net promoter scores.
In the 10th episode of “The Fleet Success Show,” former trucking executive Jeff Jenkins, fleet Hall of Famer Steve Saltzgiver, and RTA CEO Josh Turley talk about measuring customer satisfaction. It’s important to know how your fleet operation is performing for your customers – especially when something goes wrong -- so you can address the situation and make corrections. Listen as the trio discusses how using a net promoter score may benefit your fleet operation.
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